Medical balances require a different kind of collection approach. Many patients fall behind because of unexpected treatment, insurance confusion, high deductibles, or expenses they could not plan for. Express Collections works with consumers respectfully to help them understand their balance, discuss realistic payment options, and move toward resolution in a way that supports both the provider and the patient.
Every Express Collections employee completes training related to HIPAA and HITECH requirements. Documentation provided for medical accounts is handled with confidentiality and care; our Client Access Web portal gives healthcare clients a secure environment to transmit information and documents for accounts placed for collection.
Medical clients are provided with a Business Associate Agreement that outlines responsibilities for protecting health information and supporting compliant account handling. When applicable, Express Collections can also report medical accounts to the credit bureau and is able to discuss the information needed for accurate reporting, regulations, and client requirements.
Our approach is designed to help preserve the relationship between provider and patient. A consumer may need to return for additional services, ongoing treatment, or follow-up care. By maintaining a professional, customer-service-based collection process, our Account Representatives help resolve balances while keeping the door open for future care when needed.
Our Medical Collection Services
Our Approach
- Patient-sensitive communication that recognizes medical debt is often unexpected and stressful.
- Realistic payment discussions designed to help consumers resolve balances efficiently.
- HIPAA and HITECH training for employees handling medical account information.
- Secure document transmission through our Client Access Web portal.
- Business associate agreements provided to medical clients to define responsibilities and expectations.
- Relationship-focused recovery that helps protect the trust between provider and patient.
Businesses We Serve
- Hospitals
- Clinics
- Dentists
- Optometrists
- Chiropractic
- Urgent Care
- Veterinarians
- & More!
For healthcare providers, Express Collections offers a professional recovery solution that balances results, compliance, confidentiality, and patient care.
Ready to Recover What You're Owed?
Talk with an experienced recovery specialist today. No pressure, no obligations, just a clear plan to turn your past-due accounts into cash flow for your business.
