Successful collections take more than phone calls and letters. Express Collections combines experienced Account Representatives, advanced recovery resources, secure client technology, and flexible program options to help clients recover more while keeping the process professional, compliant, and easy to manage.
Advanced Recovery Tools
Skip
Tracing
Skip tracing is an essential tool for locating consumers when contact information is outdated, incomplete, or no longer valid.
Our team uses professional skip-tracing resources, public-record tools, address history, property information, vehicle ownership data, and other available location information to help re-establish communication.
When appropriate, Account Representatives may also seek location information from permissible third-party contacts in a respectful and compliant manner. These resources are included as part of our collection process without increasing your rates.
Credit Bureau Reporting
Credit bureau reporting is available as an optional service for eligible accounts at no additional charge. For consumers who are focused on protecting their credit reputation, reporting may help make the balance a higher priority and encourage faster resolution.
Express Collections follows applicable Fair Credit Reporting Act requirements and relies on accurate documentation to support complete and responsible reporting.
Legal
Action
Legal action may be considered when a consumer does not make adequate payment arrangements, and further action is authorized by the client and permitted by law. Before recommending legal action, Express Collections may complete an asset investigation to help determine whether additional recovery efforts are practical.
If a judgment is obtained, the next steps available may include sheriff execution, wage garnishment, bank levy, or judgment transcription when appropriate and allowed by applicable requirements.
Get More From Your Collection Services
Online Account Access
Clients have access to Client Access Web, a secure interactive portal that makes it easier to manage accounts and stay informed. Through the portal, clients can view account activity, access statistical reports, place accounts for collection, report payments, update consumer information, upload documents, and send secure messages to our team.
- Listing Reports to review accounts placed for collection.
- Debtor Status Reports to monitor account progress.
- Cancellation Reports to track account changes.
- Secure Document Upload for account records and supporting documentation.
- Payment and Account Updates to keep information current.
- Secure Communication with our office through the client portal.
Custom Rate Plans
Every business has different goals, account types, timelines, and customer relationships. Express Collections can build a customized collection program and rate structure that fits your needs and expectations. Contact us today to discuss a solution designed for your organization.
- Get legal recovery options when authorized, appropriate, and permitted by law.
- No additional charge for:
- Skip-tracing resources
- Optional credit bureau reporting (for eligible accounts)
- Secure online access for account placement, reporting, updates, documents, and messages.
- Flexible demand and collection programs to match your internal process.
Ready to Recover What You're Owed?
Talk with an experienced recovery specialist today. No pressure, no obligations, just a clear plan to turn your past-due accounts into cash flow for your business.
