Recovery v. Rate

Selecting a collection agency for your business needs can be a challenging task. Each agency offers its’ own set of programs, promotions and rates. Make sure the agency you choose provides the services that are important to you, whether it is skiptracing resources, credit bureau reporting or customized reports. While rates may seem to be the most important factor, be careful, the agency with the lowest rate may not be the one that returns the highest dollar amount.

What increases Recovery?

1. Accounts Assigned Ratio
   Express Collections employs a large enough staff to handle our clients needs. We are able to avoid the skimming process by assigning 1/3 fewer accounts to each collector than most collection agencies. This means more attention is given to each account.
2. Education
   Our account representatives receive on-going training in the FDCPA, FCRA and HIPAA by attending several educational classes and tele-seminars to obtain their Collection Specialist Certification from ACA.
3. Online Services and Resources
   Our account representatives have access to many on-line services and resources, including: County websites for property information, premium online skiptracing services, nationwide City Directories, Credit Bureau reports, and internet location websites.
4. Reporting to a Credit Bureau
   Believe it or not, most collection agencies do not report to a credit bureau. Credit reporting helps in locating lost or skipped consumers and makes the debt a higher priority. Reporting accounts to the credit bureaus is a free service we offer for accounts placed for collection. Our clients can be assured that our office complies with all Fair Credit Reporting Act laws and regulations.

Although Express Collections is considered a regional collection service, our recovery percentage is higher than local agency standards

When to Place an Account for Collections

In reality, there is no perfect time frame because each account will have its’ own unique situation. However, the longer you wait, the more difficult an account can be to collect. Generally, accounts between 90-120 days old should be looked at for outside placement, but sometimes the decision to place an account will come sooner or later.

The sales and management staff at Express Collections will discuss these issues with creditors and develop a realistic timeline to refer accounts for collections based on individual needs and expectations.

Worldwide Connections

As active members of ACA, we are networked with over 3000 Collection Services worldwide that can assist us in the collection of your delinquent accounts should your consumer move outside our region.